FAQs & Policies

Welcome!

We want your time at Barstow Massage & Bodywork to feel easy from the moment you book to the moment you walk out feeling better. Here’s Everything you need for a smooth, relaxing visit is right here: how to book, our cancellation policy, what to expect during your session, and where to park.

Ready to Book?

Know what you need?

  • Click Book Now

  • Choose your session length, massage type, and any add-ons

  • Pick a date and time to reserve your spot

Not sure what you need?

  • Call or text 413-588-1124 to chat with one of our therapists about your goals, and we’ll build a plan together

How to find us

Need to cancel?

When you book, we hold that time just for you and turn away other requests, so we appreciate your help in giving us notice.

  • Cancel by 5pm the day before your appointment, including gift certificate sessions

  • Late cancellations are charged 50% of the service, unless we can fill the spot

  • No-shows are charged the full service amount, unless we can fill the spot

  • Can’t make it? Call, text, or email as soon as you know, and if we can fill your time, you’re off the hook

  • Running late? Your session may be shortened depending on our schedule, and full payment still applies

  • Emergencies are handled at your massage therapist’s discretion

  • Prepaid or deposit? If you cancel, we can credit your account, refund your card (minus processing fees), or issue a gift certificate.

What to Expect

If it is your first time having a massage, you may be wondering what to expect. We’ve spelled out the ins and outs of a typical treatment to help you visualize and anticipate your session.

Please be mindful of your hygiene when coming in for your massage. Strong perfumes, colognes, body sprays, and cigarette smoke will linger within the room, and irritate other clients or therapists with sensitivities to these fragrances. 

Also, taking drugs-prescription or otherwise, as well as alcohol will impact your perception greatly. Please contact us before your session to find out if your medication will negatively impact your massage experience.

When you arrive for your massage, we will discuss any and all information reported on your health history form. Please report any and every condition regardless of how insignificant you may think they are. The more your massage therapist knows, the better they will be able to treat you. We will discuss your reason for seeking massage, extensively. If you’re experiencing pain, we may conduct a postural assessment, ask you to move through ranges of motion, and ask about your day-to-day activities, fitness routines and movement habits. This exchange helps us get a clear picture of what’s going on with you, so that when you get on our table, we can time our treatment accordingly.

Next, your massage therapist will tell you how your massage will be conducted. Your massage therapist will go through the parts of the body that will be worked or not worked on. This is your session, and we want you to love it, so please let us know what you like or don’t like. Your massage therapist will tell you that to reap maximum benefit from the massage, the removal of all clothing would be best. However, you are in complete control of your treatment, and you may undress as far as you feel comfortable. Your massage therapist will leave the room before you undress. Once you are undressed, you will lay on the table and cover yourself completely with the sheet and blanket. 

Your massage therapist will knock before entering, wait, and listen for your invitation to re-enter the room. "Ready" and "All set!" are some examples. 

Then your massage will be performed exactly the way that you discussed with your massage therapist. If during the treatment, you'd like to change something, all you have to do is ask! If you are uncomfortable with the pressure your massage therapist is using, PLEASE speak up! Otherwise, you are doing yourself as well as us, a major disservice. It is never rude or wimpy to ask for more or less pressure. Our goal is your goal, so if something is happening that doesn’t align for you, we need you to tell us about it so we can course correct.

When your session is finished, you will be instructed to take your time getting up, and to come out of the room when you are ready. Your massage therapist will leave the room for you to dress.   

We pride ourselves on a clean, comfortable, and professional environment. If your experience is otherwise, please do not hesitate to contact us immediately.