Your business is valued and your cooperation is appreciated. We are making a commitment to you to guarantee your appointment time and refusing all other requests once you have made an appointment. Please call by 5pm the day before your appointment to give your cancellation notice for any scheduled appointments, including gift certificate sessions. Missed or no-show appointments will result in your being charged $20 unless the appointment can be filled. Depending on our booking schedule, late appointments may not receive the full session time allotted for the treatment service booked: Full payment is required. Emergency cancellations are determined at the Massage Therapist's discretion.